GENERAL INSURANCE BROKING COMPLIANCE MANUAL TEMPLATE

Version 1.0 | December 2025

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IMPORTANT: This is a FULLY EDITABLE Microsoft Word document (.docx) – NOT a PDF

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IS YOUR COMPLIANCE MANUAL UP TO DATE?

The regulatory landscape for GI brokers has transformed. Consumer Duty. Product Governance. Operational Resilience. Fair Value assessments. If your compliance manual doesn't address these requirements, you're putting your FCA authorisation at risk.

Our comprehensive template has been completely rewritten for December 2025, incorporating every significant regulatory development affecting General Insurance intermediaries.

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WHAT'S INCLUDED

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✓ 23 comprehensive sections (60+ pages)

✓ Fully editable Word document format

✓ Merge fields for easy customisation

✓ Professional formatting throughout

✓ Automatic Table of Contents

✓ Staff Attestation Form

✓ Key Contacts Appendix

✓ Legislation Reference Guide

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SECTIONS COVERED

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1. Introduction & Regulatory Status

2. Your Responsibility & Conduct Risk

3. Regulatory Environment (FCA Principles, IDD, ICOBS)

4. Consumer Duty (Principle 12, Four Outcomes, Fair Value)

5. Senior Managers & Certification Regime (SMCR)

6. Insurance Distribution Requirements

7. Product Governance (PROD)

8. Claims Handling

9. Compliance Structure

10. Client Money (CASS 5)

11. Anti-Money Laundering

12. Financial Promotions

13. Conflicts of Interest

14. Operational Resilience (PS21/3)

15. Complaints Handling

16. Training & Competence (IDD CPD)

17. Cancellation & Renewals

18. Systems & Controls

19. Document Retention

20. FCA Notifications

21. Breach & Enforcement

22. Compliance Monitoring

23. Data Protection

+ Appendices A-C

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DECEMBER 2025 REGULATORY UPDATES

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✓ Consumer Duty (PS22/9) – Fully implemented

✓ ICOBS – Current requirements

✓ IDD – As retained in UK law

✓ PROD – Product Governance

✓ Operational Resilience (PS21/3) – Post-March 2025

✓ SMCR – Including CP25/21 reforms

✓ Multi-Occupancy Buildings Insurance – Fair Value

✓ MLR 2024/2025 Amendments

✓ FCA Financial Crime Guide – November 2024

✓ Vulnerable Customers (FG21/1)

✓ CASS 5 – Client Money

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PERFECT FOR

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• FCA-authorised General Insurance brokers

• Firms updating compliance documentation for Consumer Duty

• New firms preparing for FCA authorisation

• Appointed Representatives

• Compliance Officers needing a reference document

• Firms preparing for FCA supervisory visits

NOT suitable for CMCs, investment firms, or payment services firms (separate templates available).

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HOW TO USE

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1. Download the Word document

2. Open in Microsoft Word (or Google Docs)

3. Use Find & Replace to add your firm details

4. Customise any sections to match your business

5. Update the Table of Contents

6. Save and distribute to your team

Merge fields include: {Firm_Short_Name}, {FRN_Number}, {Compliance_Officer_Name}, {MLRO_Name}, {SMCR_Category}, {Client_Money_Status} and more.

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INSTANT DOWNLOAD

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Your template will be available for immediate download after payment. Start customising your compliance manual within minutes.

VAT is added at Checkout.

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FROM COMPLIANCE CONSULTANT

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Compliance Consultant is a specialist regulatory consultancy with 25+ years' experience in UK financial services compliance.

Making Compliance Work

https://complianceconsultant.org

Questions? Contact: info@complianceconsultant.org